Mortons Driving School of Excellence (Oracom Pty Ltd ABN 71 627 970 432) is committed to child safety and the safeguarding of all learners. Our Safeguarding and Wellbeing Policy and Complaints Management Procedure are publicly available on this website. We comply with the Child Safe Organisations Act 2024 (Qld) and the NDIS Code of Conduct.

Complaints and Feedback

How do I raise a concern?

You can contact us in any of the following ways:

Phone: Call Phillip Caro directly on 0414 186 191

Email: mortonsdriving@gmail.com

In Person: Raise your concern with your instructor at the end of any lesson, or contact Phillip Caro directly.

What happens next?

When you make a complaint, Mortons will:

  • Acknowledge your complaint within 24 hours of receiving it

  • Contact you within 2 business days to discuss your concern

  • Investigate and provide you with an outcome within 10 business days

  • Advise you of your right to escalate to an external body if you are not satisfied with our response

All complaints are confidential. Your identity is protected throughout the process. You will not be penalised or treated differently for raising a concern.

Need support to make a complaint?

We want every person to be able to raise a concern, regardless of language, disability, or background. If you need an interpreter or translated materials, contact us, and we will arrange support.

  • If you are an NDIS participant, you may involve your support coordinator or advocate. You can also contact the NDIS Commission directly on 1800 035 544.

  • If you are an Aboriginal or Torres Strait Islander learner or family member, you may request support from a First Nations Liaison Officer, trusted community Elder, or Aboriginal and Torres Strait Islander support person.

  • Parents and guardians are welcome to assist under-18 learners in making a complaint.

If your complaint is about the Business Director

If your complaint involves Phillip Caro (Business Director), please do not contact him directly. You can report your concern to:

Not happy with our response?

If you are not satisfied with how Mortons has handled your complaint, you can contact the following external bodies at any time, you do not need to exhaust our internal process first.

Queensland Family and Child Commission (QFCC) | Child safety concerns; concerns about Mortons' safeguarding practices; complaints about the Business Director | 07 3900 6000 qfcc.qld.gov.au

NDIS Quality and Safeguards Commission |Any complaint involving an NDIS participant | 1800 035 544 ndiscommission.gov.au

Queensland Police Service | Any criminal conduct concern | 000 (emergency) 131 444 (Policelink)

Department of Child Safety |Concerns a child is in need of protection | 1800 177 135 (24 hrs)